Refund policy
Refund Policy
Teddywear & Co
Thank you for shopping with Teddywear & Co. Please read the following refund policy carefully, as it explains your rights and responsibilities in accordance with EU consumer law.
1. Please Review Product Details Before Ordering
Before placing an order, customers are strongly advised to carefully review product measurements, sizing information, and washing/care instructions provided on the product page.
If you have any questions before ordering, please contact us at service@teddywear.co. We are happy to assist you.
2. Right of Withdrawal & Returns
Customers have the right to withdraw from the purchase contract within 14 days of receiving the goods, in accordance with statutory consumer protection laws.
Returned items must be:
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unused and unworn
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in their original condition
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returned with all original packaging
Return Shipping Costs
The customer is responsible for covering return shipping costs.
A return shipping label will not be provided.
3. Exclusion of Customised or Personalised Products
Customised or personalised products are excluded from returns and refunds, as these items are made according to individual customer specifications.
This exclusion does not apply if the product is defective or incorrectly produced.
4. Refunds
Once we have received and inspected the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 14 days, in accordance with statutory requirements.
Please note that processing times may vary depending on your bank or payment provider.
5. How to Initiate a Return
To initiate a return or request further assistance, please contact us at:
📧 service@teddywear.co
Please include your order number and relevant details in your message.
6. Defective or Incorrect Items
If you receive a defective or incorrectly produced item, please contact us immediately.
Such cases will be handled in accordance with statutory warranty rights.